Privacy Policy

Introduction

At Eagles Design Studio (EDS), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR). By using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal data that you provide to us directly, such as:

Name
Email address
Business Information
Payment details
Website content (e.g., images, text, etc.)

We may also collect technical data automatically through the use of cookies or analytics tools, including:

IP address
Browser type and version
Pages visited on our website
Time spent on pages
Referring website

2. How We Use Your Information

We use the personal data we collect for the following purposes:

To deliver web design services and maintain the functionality of your website
To process payments and manage billing
To respond to your inquiries and provide customer support
To send updates, newsletters, or marketing communications (only if you have opted in)
To comply with legal obligations, such as tax reporting and accounting

Lawful Basis for Processing

We process your personal data based on the following lawful bases:

Consent: If you have given us consent to process your personal data for specific purposes (e.g., subscribing to our newsletter).
Contractual Necessity: To fulfil our contract with you and provide you with our web design services.
Legal Obligation: Where we are required by law to process your data (e.g., for tax or accounting purposes).
Legitimate Interests: For the purposes of direct marketing or improving our services, provided that our legitimate interests do not override your rights and freedoms.

3. Third-Party Service Providers

We use third-party providers to help us deliver our services. These may include payment processors, hosting providers, and email marketing platforms. Some of these third-party providers may be located outside the UK.

Data Transfers Outside the UK

If your personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. We may rely on standard contractual clauses or other legally approved mechanisms to ensure that your data is adequately protected.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Once the data is no longer required, we will securely delete or anonymise it.

For contract fulfilment: Personal data will be retained for the duration of the contract and for a period thereafter, as required for legal, tax, or accounting purposes.

Marketing communications: If you have opted to receive marketing communications, we will retain your contact information until you unsubscribe.

5. Your Rights

Under the GDPR, you have the following rights concerning your personal data:

Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: If any of your personal data is incorrect or incomplete, you can request corrections.
Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You can request that we limit the processing of your personal data.
Right to Data Portability: You can request that we transfer your data to another service provider in a machine-readable format.
Right to Object: You can object to processing for marketing purposes or based on legitimate interests.
Right to Withdraw Consent: You can withdraw consent for processing where consent is the lawful basis, at any time.

To exercise these rights, please contact us at the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance the functionality of our website and services. These may be used for website analytics, performance tracking, and marketing purposes. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

You can manage or disable cookies through your browser settings at any time.

7. Security of Your Information

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

However, no data transmission over the Internet or electronic storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

8. Automated Decision-Making

We do not use automated decision-making or profiling for our services. If this changes in the future, we will inform you and explain the consequences of such processing.

9. Changes to This Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.

To learn more about this, check out our article “Creating a Privacy Policy”.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: [Your Email Address]
Phone: [Your Phone Number]

Address: [Your Address]